Refund policy

Returns, Cancellations & Refunds

We create each floral order with care and schedule our flowers, materials, and production around your selected delivery date. Because our products are fresh and perishable, completed floral orders are not eligible for return.

Cancellations

Orders may be cancelled up to 48 hours before the scheduled delivery date for a full refund.

Orders cancelled less than 48 hours before the scheduled delivery date are non-refundable, as flowers and materials may have already been ordered or prepared for your arrangement.

Custom orders, special requests, and event-related floral orders are non-refundable once confirmed.

Delivery Date Changes

If you need to change your delivery date, please contact us as soon as possible at hello@boutiqueblooms.ca.

Delivery date changes requested at least 48 hours before the original delivery date can usually be accommodated at no additional cost, subject to availability.

Delivery date changes requested less than 48 hours before the original delivery date may be subject to a fee, up to the full cost of the order, depending on whether the arrangement has already been prepared or flowers have been ordered specifically for your order.

Damages or Quality Concerns

If your flowers arrive damaged or do not meet your expectations, please contact us as soon as possible upon receiving your arrangement at hello@boutiqueblooms.ca.

To help us review the issue, please include your order number, a brief description of the concern, and photos of the arrangement. We will review the situation and do our best to make it right.

Refunds

Approved refunds will be credited back to the original payment method used at checkout. Once a refund has been processed, a confirmation will be sent to the email address or phone number associated with the order.

For any questions about cancellations, delivery date changes, or refund requests, please contact us at hello@boutiqueblooms.ca.